Description
• Classroom-tested case studies pertaining to actual incidents from the workplace
• Several examples from BPCL, HCL Technologies, Wipro, Infosys and SAP highlighting the best practices in the industry
• Caselets focusing on behavioural issues in organizations
• Field projects involving students in data collection and analysis
• Marginalia summarizing crucial points and serving as quick references
• A companion website featuring multiple-choice questions, learning objectives, an instructor’s manual, and PowerPoint lecture slides enabling effective presentation of concepts





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